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3c Associates research shows that recognising a success, helping and supporting others, no matter how small, is much more effective at motivating people to cope in difficult times than thinking about all the risks of failure.

What ever you are doing, plan it first – and that means create a model of what you expect the business out come to be. Work on maximising the potential value, and then measure it as you go along. It's the mantra of the ROI Academy(TM), and it works.

Management voice roles need to be defined in terms of skills, knowledge, experience and personal drivers that will deliver success. For each attribute in your role definition, you need a clear picture of what good looks like.