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Software and Services for World Class Customer Experience
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    Visualization of CFPB Complaints Database
    Consumers increasingly flock to CFPB’s complaint portal for frustrations about their financial firms. It is a centerpiece in the agency’s role as a consumer advocacy. Consumers submit approx. 13 times more complaints here than they do to the Transportation Department. Businesses take the database and the process behind it seriously: 97% of all businesses respond within the […]
    Cliff Note 3: McKinsey – Why the Customer Experience Matters
    August 8th 2016 – 12.15 PM EST – Form performance diminished
    Update: 8:58 PM EST: Issue resolved but unfortunately slow fix implementation, as doesn’t depend on the platform but on DNS servers worldwide that have to implement the changes to being able to channel users to our website and platform again. Platform availability recovered above 90%. We expect a full recovery in a few hours. Thank you […]